Returns & Exchanges
You can start a return here.
If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order. You may return most new, unopened items sold by Fast Racer within that window. We will gladly replace the product, give you store credit, or refund your money - whichever you prefer. Some conditions apply.
Checkout+
Purchasers who opted in to Checkout+ have free returns. Purchasers who opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods shipped back to the purchaser.
Return condition
To qualify for a return, the item must be in its original packaging - unworn, unwashed, and unused, with all original tags attached. Items showing signs of wear, washing, stains, or marks may not be eligible for a refund. If a returned item is deemed unsuitable for a return, Fast Racer reserves the right to refuse the refund.
Package Protection & Claims
You can start a claim here.
If you opted in to Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved we'll replace the item at no extra cost (or issue a refund or store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
1. USA Domestic Customers
As a new condition with the original manufacturer's packaging
Returns will only be accepted if the product is in its unused, new condition, with original manufacturer packaging in perfect condition, labels, tags, and literature within 30 days of purchase with a valid receipt. Products that show signs of use, scratches, stains, damage, drilling, have missing labels, tags, literature, or any other modifications will not be returnable.
All returns are subject to inspection. Products that show signs of use, abuse, or improper handling may be rejected at our sole discretion. Alternatively, we may choose to accept products that do not meet the criteria above, subject to a restocking fee of at least 15% of the purchase amount. All applicable fees will be deducted from your refund. We reserve the right to adjust the fee amount based on the condition of the product and its packaging, or to reject the return entirely.
Product returns that are rejected will be returned to the sender or disposed of, based on the customer's preference.
Damaged, Defective, or Wrong Items:
We take great care to ensure that the right products are shipped to you. However, if you receive a damaged or defective item or if the wrong item was shipped, please notify us as soon as possible after receiving your order. To help us investigate the cause and process any insurance claims, please provide photos of the product(s) and packaging. This allows us to resolve your issue quickly and effectively.
Please note that we cannot accept the return of items that have been used, even if they were damaged or incorrect upon arrival.
If you receive a damaged or defective item, we will do our best to ship you a replacement of the exact item. However, please note that there is no guarantee that the exact same item will be in stock. In such cases, we will provide you with an estimated date for shipping the item and/or offer you an exchange for another item (in a different color or size).
If you receive an item that’s damaged, defective, or incorrect, we will provide a pre-paid return label, as you will need to send the item back to us for inspection and troubleshooting. Please note that we will only be able to process a replacement or refund, as appropriate, once the item has been returned and inspected.
Return in the original packaging
Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return.
When returning an item, please over-box with the original packaging which was used to ship to you. Doing so will help to prevent damage to the manufacturer’s packaging which would then make the item non-resalable and therefore non-returnable.
If you have discarded the over-boxing materials, the UPS or FedEx store can help to ensure that your return arrives in resalable condition.
Refund and Exchange Execution Process
We will process your refund or replacement once we receive and inspect the returned item. This step is especially important for high-value items to ensure they meet our policy requirements. It also helps us handle insurance claims, return items to the manufacturer, or repair them, when possible, to minimize financial loss.
Please allow 5–10 business days for domestic returns to reach us. Once we’ve processed your return, we’ll send you a confirmation email.
If you haven’t received an email, feel free to reach out to our customer service team, and we’ll gladly assist you.
Refunds typically take about 3 business days to process on our end. After that, the timing depends on your bank. For more details, please contact your financial institution.
Delivery Charges deducted
We will deduct the original shipping delivery charge from your refund. We will send you a free pre-paid label for the return.
Return Shipping Charges for Oversized Items deducted.
- While 99% of our items can be returned free of charge with checkout+, we reserve the right to deduct the return shipping fee for oversized items, such as racing seats and luggage/trolley bags.
2. International Customers
We're very sorry, but products shipped outside of the contiguous United States or Canada are not covered by this policy.
3. Final Sale Items
Items marked as Final Sale cannot be returned.
4. Custom Items
Customized items, as example, Carbon Fiber Helmets with Custom Interior Colors or Custom Order Items cannot be returned.
