Returns & Exchanges Policy
If you are not completely satisfied with your purchase or the fit isn't right, you may return eligible items within 30 days of receiving your order. We will gladly replace the product, give you store credit, or refund your money, whichever you prefer. Some conditions apply.
For U.S. customers, FAST RACER provides a free prepaid return label for eligible returns, except for certain oversized items as described below.
Returns & Exchanges Portal
Need to return or exchange an item? Use our self-service Returns & Exchanges Portal. To get started, you'll need:
- Your email address or ZIP code, and
- Your order number or tracking number
Enter your information and follow the prompts to submit your return or exchange request. If you have trouble accessing the portal, our Customer Support team is happy to help.
Checkout+ — Package Protection & Unlimited Returns
Checkout+ provides additional protection for your order, including Package Protection and Unlimited Returns.
Package Protection: If your package is lost, stolen, or damaged in transit, once your claim is approved we'll replace the item at no extra cost, or issue a refund or store credit if it's out of stock. For damaged shipments, please include a photo of the damage when filing your claim.
You can start a claim through our Package Protection & Claims Portal.
Unlimited Returns: Checkout+ also includes free returns and exchanges, including return shipping, shipping of exchanged items, and oversized items such as racing seats and luggage/trolley bags.
If you opted out of Checkout+: your order is not protected against carrier loss, theft, or damage in transit. Our standard return policy still applies to eligible items.
Please inspect your order when it arrives and file any Package Protection claim within 30 days of the delivery date.
Return Condition
Items must be returned unused and in as-new condition, with the original manufacturer packaging undamaged and all labels, tags and literature included. Items that show signs of use, wear, washing, scratches, stains, marks, damage, drilling or any other modification cannot be returned.
Items used for photoshoots, modeling, promotional activities, or events are considered used and are not eligible for return or exchange, even if they show no visible signs of wear. If you need products for any of these purposes, please contact us before placing your order so we can discuss available options.
All returns are subject to inspection, and returns that do not meet these conditions may be rejected at our sole discretion. Alternatively, we may accept them subject to a restocking fee starting at 15% of the purchase amount, deducted from your refund. We may adjust the fee based on the condition of the product and its packaging.
Rejected returns may be sent back to you at your expense or disposed of, based on your preference.
Trying on Helmets and Apparel
We understand that fit is especially important with racing gear. For items that depend on size and fit, such as helmets, racing suits, gloves and shoes, you may open the package and try the item on indoors. Keep all tags attached and repack the item in its original packaging.
Items that show any sign of use, such as dirt, odor, wear or marks, cannot be returned.
Accessories
Accessories must be returned in undamaged original packaging. Many accessories, such as replacement shields, visors, tear-offs and pivot kits, come in sealed packaging that tears or breaks when opened. Once that packaging is opened or damaged, the item is no longer eligible for return or exchange.
Before opening the packaging, please check the compatibility details on the product page.
Defective or Wrong Items
If you receive a defective item or we shipped you the wrong item, please notify us as soon as possible after receiving your order and include photos of the product and packaging. This helps us investigate and resolve your issue quickly.
We will provide a prepaid return label, because the item must come back to us for inspection. We will process a replacement or refund once the item has been returned and inspected.
Please note that we cannot accept the return of items that have been used, even if they were defective or incorrect when received.
We will do our best to ship a replacement of the exact item. If it is out of stock, we will give you an estimated ship date and/or offer an exchange for another item, such as a different color or size.
Items damaged during shipping are handled through Package Protection. Please refer to the Checkout+ Package Protection section above.
Return Shipping and Fees
U.S. customers: We provide a free prepaid return label for eligible returns. Oversized items, such as racing seats and luggage/trolley bags, are excluded and the return shipping cost will be deducted from your refund unless your order includes Checkout+.
International customers: Customers without Checkout+ are responsible for return and exchange shipping costs, including the cost of shipping exchanged items back to you. Orders with Checkout+ are covered by its Unlimited Returns benefit.
International customers are also responsible for any applicable duties, taxes, customs or brokerage charges associated with a return or exchange, except where otherwise required by applicable law.
Original shipping charges: Refunds cover the item price only. Any shipping fee you paid at checkout, such as expedited shipping, is not refunded. If your order shipped free, there is no original shipping fee to deduct. This applies to all orders, except where otherwise required by applicable law.
Countries Eligible for Returns
We accept returns from the United States, Canada, the United Kingdom, the European Union (excluding Malta and Croatia), Australia and New Zealand.
How to Pack Your Return
Return the item in its original manufacturer packaging, placed inside the shipping box it arrived in. This outer shipping box protects the manufacturer's packaging, which must arrive undamaged for the item to remain resalable and returnable.
If you no longer have the original shipping box, a UPS or FedEx store can help pack your return so it arrives in resalable condition.
Refund and Exchange Timeline
We process your refund or replacement once we receive and inspect the returned item.
Please allow approximately 5 to 10 business days for U.S. returns to reach us. International return transit times vary by country and carrier.
Once your return is received at our warehouse, it is typically inspected and processed within 1–3 business days. After your refund is issued, please allow an additional 1–2 business days for your payment provider to reflect the refund on your original payment method.
Once your return is processed, we'll send you a confirmation email. If you haven't received one, please contact our Customer Support team.
Final Sale and Custom Items
Items marked as Final Sale cannot be returned.
Customized items, such as carbon fiber helmets with custom interior colors and other custom orders, cannot be returned.
